How do i Place

How do I place an order?

  • Click buy when you have found a product you wish to purchase. It will be added to your Cart, where you can add and remove items at any time.
  • Should you wish to remove an item from your Cart, click on the 'remove' icon by the product you do not require in the 'my order' page. The page will automatically refresh itself.
  • To continue shopping, click on the 'continue shopping' icon.
  • To complete your purchases, click on the 'Checkout' icon.
  • Your credit card, debit card or Paypal details will then be required together with confirmation of the delivery address.
  • Once you have successfully placed an order you will be sent an email/sms confirming your order.
  • Once payment has been made, arrangements will be made for the delivery of the item/s.

The estimated production time and delivery time has passed and I have not received my order, what do I do?

We are sorry you have not yet received your order. We provide estimated production time frames to give you guidance on when your order is expected to arrive, however there are sometimes circumstances beyond our control which means that they are subject to change.

We work hard with our Team to insure that delays are kept to a minimum. That said, they are sometimes unavoidable.

We will try to give you as much notice as we can if a delay has effected your order.

How do I return an order?

  • Firstly, please contact customer@limewud.com to let us know your reasons for returning.
  • Please refer to our Terms and Conditions with regards to returns.
  • When sending any item back to us, it is important that you save all the original packaging. Please insure that it is packaged as it was when it arrived to you. Customer services can give you guidance on this..

For further information please Call our customer care

Will I have to pay VAT on my purchases?

The prices on our website is included vat.

What forms of payment are accepted?

We currently accept Cash/Card on Delivery, Visa, MasterCard, Maestro, American Express, Paypal.

How does LIMEWUD guarantee my security card details?

  • All credit card payments are processed through RazorPay.
  • The LIMEWUD website has a certificate issued by GlobalSign guaranteeing that your transactions are secure.
  • Every time you enter an area of the site that carries or requires sensitive information such as your credit card details, an icon resembling a padlock will appear somewhere within the browser window dependant on the browser you are using.
  • You will also see the address bar turn green. This indicates that the site is secure.
  • You can click on the padlock to see more information.

Can you lower the invoice value for customs purposes?

No we cannot - this is illegal.

How do I cancel an order?

If you wish to cancel an order before the order has been processed please email us at customer@limewud.com as quickly as possible quoting your order reference number.

If the order has already been acted upon you will need to follow the instructions on about returns and refunds in our Terms and Conditions

PAY SECURELY BY
  • Visa Card
  • Master card
  • American express
  • Maestro
  • Rupay